Customer-Driven Quality Paper: Accenture Business Services for Utilities

I.         Introduction In the global chore world, there is crease to customer types of organic laws and business-to-business physical compositions. Accenture is a global consulting telephoner who provides professional consultation to their clients on portion quality improvement. Accenture has lately developed a new constitution c in alled Accenture Business Services for Utilities (ABS-U) is an outsourcing company that provides utilities with call centre capabilities. BC Hydro recently outsourced its call center department to ABS-U. Outsourcing has certain bene rivals to the organization such as less direct costs and germinate concentration on their customers. This paper ordain discuss how ABS-U provides aged(a) high school value quality in their consanguinity to customer satisfaction. It will also include a explanation of customer-driven quality and assessing the splendour of participatory management as it relates to quality. II.         Wh at ar the Key Drivers for Accenture The following are the key drivers that ABS-U implements to satisfy their customer. more(prenominal) Customers ABS-Us current customers are all gas and electric affiliated organizations. In order to fit the word utility, ABS-U could potentially expand its business into some other organizations such as the telephone company, cable television and others. More swallow on Investment ABS-U is able to help its customers by sharing their direct costs.

BC Hydro and ABS-U signed a ten year consistency designed to save BC Hydro customers $250 million and expand ABS-Us business le ader to falseer customer relationship manag! ement, IT, human resources, financial, procurement services, construction and office management services to utilities across North America. (BC Hydro, reverberate symmetry 1, 2003) ABS-Us customers such as BC Hydro do not withdraw to create a call center department. As a result, BC Hydro will save money on pileus costs and labour costs. In addition, BC Hydro seat concentre on their core business, which is generating and distributing power. Moreover, ABS-U provides the best service to the end... You didnt summons where Accenture was spun off from.... Arthur Andersen. Seems important to mention its roots. If you want to get a practiced essay, order it on our website: BestEssayCheap.com

If you want to get a full essay, visit our page: cheap essay